03/20/20

We Are Here to Help

Business Solutions During the COVID-19 Outbreak

As the country continues to be impacted by the COVID-19 outbreak, employers and their employees have many questions on the potential impact. We are reaching out to remind you of the resources available to help you answer those questions.

For any questions or concerns regarding your benefit program, carrier, or coverage, contact your Account Manager. We have a business continuity plan and technical resources in place to enable our employees to work from home if needed, in order to continue to support your business needs.

For employees that have questions on coverage, co-pays, claims, etc., contact the Benefits Service Center. Employees can call the BSC directly so you can focus on other areas of your business.

Next week we will host a client webinar to help provide clarity and guidance on an array of topics that have been concerning employers in relation to the COVID-19 impact on businesses and their benefit programs. An invitation will be sent shortly.

USI has assembled the following resources, focused on risk preparedness & mitigation, and claims & coverage considerations, to help clients prepare and respond to a widespread public health emergency.


HR SUPPORT

As an MBA client you have complimentary access to ThinkHR, including live phone support and HR resources. You can access these resources be logging into your account at www.thinkhr.com.

  • Live Support Number: (877) 225-1101
    Note: your account must be setup prior to calling, otherwise they will not be able to assist you.

COMMON CLIENT CONCERNS

We will be sending out additional information on solutions to address the other trends we are seeing form our clients, including:

  • Coverage for employees currently not on the group health plan
  • Cost containment strategies
  • FMLA Responsibilities
  • Telecommuting
  • Voluntary Benefits, including Life Insurance
  • Employee Communication

The COVID-19 situation is a challenging time for all of us and we want you to know that our team is ready and here to help.

Sincerely,
All of us at My Benefit Advisor

If you have any immediate questions, please contact your Account Manager.

03/18/20

All Employees Working Remotely: March 23-April 4.

Out of an abundance of caution, all of our offices will undergo a deep cleaning and all employees will be working remotely as of March 23, 2020 through April 4, 2020. We have protocols and technology in place to enable our employees to access all systems, resources, email, mail, and voicemail to support your business. For any questions or support please contact your Account Manager or our Benefits Service Center.


03/17/20

Long Island Employees Working Remotely

Out of an abundance of caution, our Melville office is undergoing a deep cleaning over the next few days and all employees will be working remotely as of March 17, 2020. We have protocols and technology in place to enable our employees to access all systems, resources, email, mail, and voicemail to support your business.

We plan to have employees return to the office on or around March 23, 2020. We will continue to update you via email and also have a COVID-19 Office Status section on the main page of our website, www.mybenefitadvisor.com.


03/16/20

New Jersey Employees Working Remotely

Out of an abundance of caution, all employees in our Elmwood Park and Marlton New Jersey offices will be working remotely as of March 16, 2020. We have protocols and technology in place to enable our employees to access to all systems, resources, email, mail, and voicemail to support your business.

We plan to have employees return to the office on or around March 30, 2020.


03/13/20

Emergency Preparedness (COVID -19)

My Benefit Advisor has a documented business continuity plan, which is designed to encompass public health emergency scenarios. In response to the ongoing Coronavirus (COVID-19) outbreak, the implementation of this plan has commenced.

KEY ACTIONS INCLUDE:

  1. We have issued international and domestic restrictions on non-essential business travel for all employees.
  2. Employees who have visited infected locations, or been in contact with infected individuals, are required to work from home for two weeks.
  3. We are closely monitoring specific recommendations and alerts from public and private organizations on the spread of COVID-19 to determine the need for office closures or remote work arrangements for employees based on local developments.

REMOTE ACCESS CAPABILITIES

If we must close an office, or if an employee is required to work from home due to a company or employee-initiated quarantine, we maintain remote access capabilities to ensure core business functions are supported. These systems and processes are utilized regularly, and we can scale these solutions to support additional capacity as needed. With over 300 staff members located across NY, NJ, PA, DE, and CA, we can direct staff and offices in other areas to support impacted offices where we may incur absenteeism. Where needed, U.S. Postal mail will be rerouted to unaffected areas and/or scanned and routed to the proper personnel for processing remotely.

As this situation evolves we will continue to communicate with you.