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Business Solutions During the Covid-19 Outbreak

As the country continues to be impacted by the COVID-19 outbreak, employers and their employees have many questions on the potential impact. This page is our hub for important client communication on the resources available to help you answer those questions.

We Are Open and Ready to Help

Our Account Managers and team are available to assist you with your benefit program. Our business continuity plan and technical resources enable our employees to work remotely with full access to our systems and information to ensure we can support your business. The COVID-19 situation is a challenging time for all of us and we want you to know that our team is ready and here to help.

Your Employees Can Call Us With Benefit Questions

Our Benefits Service Centers are open and available to assist your employees with questions on coverage, co-pays, claims, and more. Employees can call their local BSC directly so you can focus on other areas of your business. For your local BSC number, please contact your Account Manager.

Solutions for Individual Health Insurance and Medicare

Many people have been affected by the economic impact of COVID-19 and may be at risk by not having insurance. We have a team of experts who specialize in helping people secure individual health insurance. We setup these pages, which you can share with anyone looking for coverage:

Individual and Family Health Insurance Medicare

Webcast Recordings

To help guide both our clients and the employer community in general, we have hosted webinars on COVID-19 benefit & business issues, the CARES Act, small business loans, and tips for returning to work. Our guest speakers included Rich Miller Jr., CPA and President of The Harrison Group, and John Blackstock of the Small Business Administration.


Frequently Asked Questions

We have assembled a comprehensive list of FAQs separated into three areas: Group Health Plan Coverage Considerations, FFCRA Leave Provision Considerations and FFCRA Payroll Tax Credit Considerations. Select an area and question for the answer.

Disclaimer: This information is up to date as of April 20, 2020. Due to the rapidly changing nature of this material, there may be new or updated information that is not included here. The DOL and IRS regularly update their websites with FAQs related to these topics. For more information, visit: IRS FAQs | DOL FFCRA | DOL EBSA


Carrier Updates Related to COVID-19

Carriers are providing updates on how they are handling COVID-19 related regulations and coverage. Select your carrier from the drop down menu to display information. Please note that information is evolving quickly and we recommend that you contact your Account Manager to ensure proper understanding and accuracy of the information. We are updating this section frequently, so please check back as needed. Contact your Account Manager with questions. We are here to help.

Select Your Carrier:


Compliance Bulletins

Visit our Compliance Education Center for access to our bulletins which provide helpful guidance, including these topics:


CARES Act: Small Business Loans

As part of the CARES Act, companies are eligible to apply for SBA loans for financial assistance. While this is outside of our service scope, we are sharing some resources that may be helpful to you:

Disclaimer: My Benefit Advisor does not provide guidance on business loans, however we are sharing this information as a courtesy. Please consult with your accountant, banker, or the SBA for guidance.

A Message from the Small Business Administration

If you have been financially impacted, you should contact your bank, lenders, suppliers, and insurance company to determine what steps can be taken to help alleviate the impact. SBA is working to keep the small business community informed regarding the current emergency, with the information below.

The SBA and Treasury Department have launched the new Paycheck Protection Program to help keep employees on payroll and small businesses operating.

These are loans that may be fully forgiven when used for payroll costs, interest on mortgages, rent, and utilities (at least 75% of the forgiven amount must have been used for payroll). Small businesses can apply through any existing SBA 7(a) lender or through any participating federally insured depository institutions, federally insured credit unions, and Farm Credit System institutions. Other regulated lenders will be available to make these loans once they are approved and enrolled in the program. You should consult with your local lender as to whether it is participating in the program. Additional information about this program is available at Lenders may begin processing loan applications as soon as April 3, 2020.

SBA emergency capital programs are available and include:

  • Paycheck Protection Program Loans: For small businesses needing funds to pay up to 8 weeks of payroll costs including benefits. May also be used to pay interest on mortgages, rent, and utilities. These are loans that may be fully forgiven.
  • Economic Injury Disaster Loans (low-interest, long-term loans up to $2 million): The first payment is deferred for 12 months. The application has been simplified and can be completed 100% online through our web portal
  • Economic Injury Disaster Loan Advance up to $10,000: The form to apply is part of the Economic Injury Disaster Loan application noted above. If approved, these funds can be used for payroll and other operating expenses and will be forgiven. Businesses that did not originally apply for the advance may apply now.
  • SBA Disaster Assistance Customer Service Center: can be reached at 1-800-659-2955 (TTY: 1-800-877-8339) and for questions and guidance on the loan application process, including business eligibility.

HR Support

MBA clients have access to ThinkHR, including live phone support and HR resources. You can access these resources by logging into your account at

  • Live Support Number: (877) 225-1101
    Note: your account must be setup prior to calling, otherwise ThinkHR will not be able to assist you. To setup your account, please contact your Account Manager.

Online Documents

Within ThinkHR’s online library is a variety of resources, information, and samples that can be useful to your business, including:

  • Sample Emergency Family and Medical Leave Policy
  • Sample Emergency Paid Sick Leave Policy
  • Sample Essential Business Letter
  • Sample Furlough Letter
  • Sample Telecommuting Agreement
  • Telecommuting Checklist
  • Acknowledgement of Receipt for Company-Issued Property


Kind words from our clients regarding our COVID-19 response.

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Have you heard good things about My Benefit Advisor? Looking for full access to our resources? Interested in speaking directly with our expert advisors? We are here to help. Send us your information and will contact you ASAP.

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About My Benefit Advisor

My Benefit Advisor (MBA) is an employee benefits platform designed to guide employers through the complexity of planning, communicating and managing a successful employee benefits program.

To learn more about My Benefit Advisor, visit us online at